Returns
Return Policy
If you are not completely happy with your purchase, you may return the item(s) for a full or partial refund within 90 days of receipt.
Returned items must be in new, unused and re-salable condition and pre-authorization is required. We do not accept returns on clearance/bargain products. To request a return, please contact Books By The Bushel’s Customer Care Department at 1-877-251-6598 or locally at 937-526-0062.
Returns made up to 30 days after purchase will be issued a full refund, minus the original shipping charges and return shipping charges.*
*Refunds: You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Refunds will be issued in the same method as the original payment or you can request a refund in the form of a Books By The Bushel store credit.
Returns made from 31-90 days after purchase will be issued a credit on your account, minus a 10% restock fee, original shipping charges and return shipping charges.
No returns will be accepted after 90 days from purchase date
Requesting a return:
Returns must be approved by Books By The Bushel, LLC.
You can request a return by Signing into your account. Click the My Account link above our logo at the top of our website. On the Orders tab you will see a listing of your orders with us. Find the item/order you would like to return. To the right of the order is a link "Return Items". Click this link and fill in the required details. You will be contacted by our customer care team within 1 business day.
You may also request a return by calling customer care at 1-877-251-6598.
*Special Order Books:
Special order (non-stock) books are non-returnable. If an item is non-returnable it will be noted on your invoice.
Exchanges:
Exchanges are accepted up to 90 days after the original order was placed.
If you are exchanging books due to BBTB's mistake we will issue a call tag and you will not be charged the return shipping costs.
If you are requesting an exchange due to incorrect books ordered, we will issue a call tag and you will be charged for the return shipping costs.
Returns due to non-delivery:
If books are returned to BBTB due to incorrect shipping information provided by the customer or refusal to receive the package(s), we will offer you two choices:
1. A refund of the order, minus the original and return (to us) shipping, and the original credit card transaction fee.
2. We will re-ship your order and charge you the return (to us) shipping and second shipping fee.
If books are returned to BBTB due to BBTB mistake, BBTB will pay for any redirecting and/or return shipping charges.
Returned Checks:
A penalty charge of $30 will be assessed for each returned check. In the event of a second returned check, further payment for a period of 12 months will be credit card only.
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